Shipping | Exchanges & Refunds

> SHIPPING :

We deliver in Egypt within 2-5 working days (weekends and official holidays are excluded).

We deliver worldwide within 7-15 working days (weekends and official holidays are excluded).

*Packages cannot be opened. Returns while courier is at your door will cost the shipping fee (EGP 80 in Cairo/Giza and EGP 90 rest of Egypt). 

> EXCHANGE & REFUND :

No Exchanges after checking while courier is at your door and refunds are valid within 5 days of receiving the order, with a EGP 80 shipping/pick-up fee. Products need to be in same packaging.

No exchanges or refunds on items bought within Prime Day Sale.

To place an exchange or refund:

(1) Contact us via

Facebook: https://www.facebook.com/belvoircoegy/
Instagram: https://www.instagram.com/belvoir.egy/
Email: admin@belvoireg.com

Mobile number: 01027127273

(2) Provide us with your order number and photo of the received product

Our office hours are 10am – 6pm on weekdays. All inquiries will be attended to within one working day.

*Please note that belvoir has the right to refuse accepting returned items if used and if without original packaging condition.

*Note that if a returned item does not meet the above conditions, it will be returned to the address of the original order and the cost of shipping will be deducted from your order.

*Exchanged products should be unused and returned with all tags & labels intact in their protective packaging.

> WHAT WE ARE NOT RESPONSIBLE FOR :

-Item damage resulting from misuse
-Item damage from not following washing instructions

(Email us at admin@belvoireg.com with your order number and reason for exchange)